Naturalved

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FAQ

General

We have our Shop by the name Gupta Ayurvedic Store at 2985, Old Bus Stand Road Tri Nagar, Delhi – 110035

You can contact us at E-mail: [email protected] or [email protected]

Click Here to check our Privacy Policy.

Naturalved is an Online Ayurvedic Store where you can buy Ayurvedic Products at cheapest rates and get the products delivered at your home.

To stop receiving promotional mails, you can mail us regarding the query on our mail ID: [email protected]. Then we will unsubscribe you from our mailing list.

Yes, you can leave the products in cart for future purchase.

Account

To change your Password, first go to My Account and then click on account details, there you will get an option to change your Password.

To cange your Address, first go to my Account, then click on Addresses, from there you can change your both Billing and Delivery Address.

To retrieve your Password, go to our login Page. Then click on Forget Password. Then enter your E-mail ID for which you have forgotten your Password. We will send an e-mail to your entered e-mail ID with the link of changing your password. 

Ordering

We require your Name, Address, Phone Number and E-mail Id to place your order.

No, there are no hidden charges. Whatever you see at the Checkout is all we will charge you for that particular order.

After placing the order, you will be redirected to a Thank You page showing your order has been confirmed. Also, you can see the placed order on the Order tab of your Naturalved Account page. We will also send you a mail on your entered E-mail ID, that your order has been confirmed. In case of a COD order, our executive will call you to confirm your order.

You can check the current status of your order in the order section of your Account. We will also send you mails regarding your order status. In fact, our logistics partner Shiprocket will also send you mails and message regarding the status of your order. You can also track your order in our tracking page “naturalved.shiprocket.co“, you can also find the link to our tracking page in the footer and menu of our website.

Cancellation

Yes, you can cancel your Order until the status of your order is Processing. As soon as it changes to Shiped or In Transit, you won’t be able to cancel it.

To cancel your Order, first go to Order section of My Account. There you will be able to see your orders. Now click on Cance Order Request to cancel your order. In the box, write the reason for Order Cancellation. We will review your request in 24 hours and will get back to you regarding if we approve your cancellation request or not.

Yes, we will refund your money for a prepaid order if you cancel it.

Payments

We accept the following Payment methods:

  • Credit Cards
  • Debit Cards
  • Net Banking
  • Wallets (15 Wallets including Paytm, PhonePe, Freecharge, Ola Money, Airtel Payments Bank)
  • UPI
  • COD (Cash on Delivery)

Yes, you can pay upon Cash on Delivery (COD). But, COD might not be available in all the regions or for all users.

Delivery

You can track your Order by clicking on the Track your Order option on our website or by visiting the URL “naturalved.shiprocket.co” . Then add your Order ID here to track your order. Our shipping partner Shiprocket will also send you a mail and message with a tracking page URL from which you can track your order.

We charge different Shipping Charges for different Areas. You can see the shipping charges charged to you on the Cart aand Checkout page.

No, currently we do not ship outside India but we are planning to do so in future.

Yes, currently we have one Physical retail Store by the name “Gupta Ayurvedic Store” in Delhi. It’s address is – 2985, Old Bus Stand Road, Tri Nagar Delhi – 110035.

We are also planning to open a few more in future.

Return & Refund

To check our Return & Refund Policy click here.

You can place the return request within 2 days of delivery. After that we don’t accept any request.

You can place a return request by logging to you account. Then go to orders and then click on Return and fill the refund request form. The button will be active only for the 2 days after the delivery.

The money will be refunded within 5 days of the approval of the refund request.

The amount will be refunded within 5 days of the approval of refund request. If you didn’t receive the money within 5 days you can E-mail is at [email protected].

  1. Product(s) delivered do not match your order.
  2. Product(s) received has been expired.
  3. Product(s) is Damaged during the Trans